No-shows are rarely random. They’re usually a communication failure: wrong pickup time, wrong pickup location, or no clear instructions. The fix is a short sequence of confirmations that sets expectations.

The confirmation sequence

1) Immediately after booking

Send a receipt-style message: what was booked, pickup window, and how to change details.

2) The day before

Confirm pickup location and passenger count. For airports, confirm flight number.

3) 60 to 90 minutes before

A short reminder that includes the driver contact policy and the pickup instructions.

What to include (and what to avoid)

• Include pickup instructions and a clear time window
• Include how to update changes
• Avoid long paragraphs and multiple conflicting CTAs

If you want this automated end-to-end, Moovrsoft can handle the workflow. Start at CRM or contact.